Email: omri@gutiailabs.com. I usually reply within a few days.
I forgot the three things I chose. Changing them (Settings → Change traits) needs a successful check with your current ones first. If you cannot pass the challenge, delete and reinstall the app and enroll again; Genpass keeps no recovery copy.
I am locked out. A few wrong picks pause the challenge. The home screen shows the time remaining; Practice mode is never counted and never locks you out.
Does Genpass send my data anywhere? No. See the Privacy Policy.
What is Intruder alert? An optional feature, off by default. After the failed attempts you choose, Genpass saves a snapshot and, if you allow it, one front-camera photo on this iPhone only. They are deleted after 30 days. Turn it off in Settings → Intruder alert.
How do I use it with Shortcuts? In the Shortcuts app add the action "Verify with Genpass" at the start of a shortcut. Settings → Remember after verifying controls how long one successful check is remembered.
Who are the people in the pictures? AI-generated fictional people included in the app.
Report a problem: email us with your iPhone model, iOS version and the Genpass version (Settings → About).